Support
We answer every email within one business day, usually faster.
Contact us
The fastest way to reach us is by email. Tell us what you're trying to do, what you saw instead, and the device or browser you're using.
Email: viraj@snapcount.app
Response time: within one business day (Monday to Friday, IST).
Common questions
How do I reset my password?
On the sign-in screen, tap "Forgot password?" and enter the email address you registered with. We'll send a reset link that's valid for one hour. Check your spam folder if it doesn't arrive within a few minutes.
Can I cancel or request a refund?
New Team and Enterprise plans are one-time lifetime purchases, not recurring subscriptions, so there is nothing to cancel. Every organization receives a 7-day free trial before purchase, and the trial does not charge automatically.
Completed web purchases are final and non-refundable, except where required by applicable law, where access was not delivered as described, or where Dodo Payments' buyer terms require or permit a refund. App Store purchases are handled by Apple, and SnapCount cannot approve or issue those refunds directly. Submit an eligible App Store request through Apple's Report a Problem service. Existing legacy App Store subscribers can still manage or cancel their subscription from their Apple ID subscription settings.
Can I use SnapCount without creating an account?
Yes. Tap "Try without an account" on the sign-in screen to start a guest session. Free guest sessions start with 1 hour and stay open while you are actively counting, up to 4 hours. Upgrade when you need saved history, reusable setups, exports, or a permanent team workspace.
My counters aren't syncing in real time.
Real-time sync is a Team or Enterprise plan feature. On the free trial it works while the trial is active. If you're on a paid plan and sync still isn't working, check your network connection and pull to refresh, then email us with the device, OS version, and the counter you're trying to share.
How do I delete my account?
Email viraj@snapcount.app from the address on the account. We'll confirm and delete your data within seven days, in line with our Privacy Policy.
Report a bug
If something isn't working, the more detail the better. Useful things to include:
- What you were trying to do
- What happened instead
- Device and OS (e.g. iPhone 15, iOS 18.2)
- App version (Settings → About → Version)
- A screenshot or short screen recording, if you have one
Send to viraj@snapcount.app.