How can we help?
Plans, the free trial, billing, and account settings, plus fixes for a count that stopped, a link that won't join, sign-in, and checkout.
Start here
- My count stopped or won't syncHeld taps, connection notices, and what to check on each phone.
- Someone can't joinEnded sessions, watch-only links, full sessions, and locked counters.
- Billing and my planInvoices, cancelling at period end, refunds, and App Store purchases.
- How do I set something up?Step-by-step guides for every feature live in the documentation.
Browse by topic
Plans and billing
What each plan includes, how the trial ends, invoices, cancelling, and refunds.
Account and sign-in
Your profile, the emails we send, deleting your data, and getting back in.
Troubleshooting
A count that stopped syncing, an ended free count, a link that won't join, and checkout.
Get help
Short answers to common questions, or a person by email, call, or chat.
Still stuck? Ask a person
A person reads every email. Say what you were trying to do, what you saw instead, and the phone or browser you were on.