Support
We answer every email within one business day, usually faster.
Contact us
The fastest way to reach us is by email. Tell us what you're trying to do, what you saw instead, and the device or browser you're using.
Email: support@snapcount.app
Response time: within one business day (Monday–Friday, IST).
Common questions
How do I reset my password?
On the sign-in screen, tap "Forgot password?" and enter the email address you registered with. We'll send a reset link that's valid for one hour. Check your spam folder if it doesn't arrive within a few minutes.
How do I cancel my subscription?
If you subscribed inside the iOS app, manage or cancel from your Apple ID subscriptions - Apple handles all billing for in-app purchases. If you subscribed on the web, manage your plan from Settings → Billing while signed in.
Can I use SnapCount without creating an account?
Yes. Tap "Try without an account" on the sign-in screen to start a guest session. Free guest sessions last 15 minutes. Upgrade to a paid plan if you need longer sessions or shared counters across devices.
My counters aren't syncing in real time.
Real-time sync is a Team or Enterprise plan feature. On the free trial it works while the trial is active. If you're on a paid plan and sync still isn't working, check your network connection and pull to refresh, then email us with the device, OS version, and the counter you're trying to share.
How do I delete my account?
Email support@snapcount.app from the address on the account. We'll confirm and delete your data within seven days, in line with our Privacy Policy.
Report a bug
If something isn't working, the more detail the better. Useful things to include:
- What you were trying to do
- What happened instead
- Device and OS (e.g. iPhone 15, iOS 18.2)
- App version (Settings → About → Version)
- A screenshot or short screen recording, if you have one
Send to support@snapcount.app.