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SnapCount.app

SnapCount.app

Use Cases/Call Center Calls
Call Center Operations Managers

Eliminate the Whiteboard Chaos: Real-Time Metrics for High-Volume Call Centers

SnapCount is the Multiplayer Tally Counter that instantly syncs critical Service Level Agreement (SLA) metrics across your entire operations floor.

No sign-up required • Free to start

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First Call Resolution (FCR)

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Why Call Center Operations Managers Choose SnapCount

Purpose-built features for call center calls professionals

Guaranteed Data Integrity

Eliminate manual transcription errors that plague whiteboard and spreadsheet aggregation, ensuring 100% accuracy for all critical SLA reporting.

Instant Threshold Alerts

Supervisors see critical metric changes (like rising Abandon Rate or FCR dips) the moment they happen, allowing for immediate staffing and resource adjustments.

Zero-Friction Setup

Deploy across hundreds of agent workstations in minutes. No complex hardware installation or integration needed—just open the app and start counting First Call Resolutions.

The Problem & The Solution

The Crisis of Delayed Data in High-Volume Queues

The whiteboard is a bottleneck. When the queue depth surges, supervisors are running to the wall to update the tally. That moment of delay means the abandon rate is spiking before anyone can react. The chalk is smudged, the handwriting is inconsistent, and the data is always 5 minutes behind the live situation, rendering proactive intervention impossible.

Worse, aggregating end-of-day metrics is a nightmare of spreadsheet transfers. You lose track of critical wrap-up codes and the manual transcription introduces human error into your official QA reports, undermining confidence in your First Call Resolution (FCR) scores and making SLA compliance difficult to prove.

⚠️Stop relying on whiteboard tallies and manual counting methods.

Instant Visibility: Maintaining Critical Service Levels

SnapCount turns every agent workstation and supervisor tablet into a networked tally device. Agents click the moment a call is resolved, and that count is instantly reflected on the main dashboard for everyone. This immediate feedback loop allows managers to pivot resources or open new lines the instant the abandon threshold is breached, maintaining optimal service levels even during peak flow.

Because every click is time-stamped and logged digitally, your end-of-shift reporting is automated and guaranteed accurate. Stop worrying about data integrity for your SLA compliance. SnapCount ensures that your FCR rates and successful transfers are tracked meticulously, freeing up supervisors to coach agents rather than manually chase down inaccurate tallies.

✨Get started in seconds — no setup required.

Built for Call Center Calls Teams

Everything you need to count, track, and analyze first call resolution (fcr), abandoned calls, successful up-sells

Real-Time Sync

Sync call center calls data across all your devices in real-time. No delays, no conflicts.

Export & Analyze

Export first call resolution (fcr), abandoned calls, successful up-sells counts to Excel or CSV for detailed analysis.

Team Collaboration

Multiple call center operations managers can count simultaneously with live updates.

Instant Setup

No hardware, no installation. Start counting first call resolution (fcr) in under 30 seconds.

Frequently Asked Questions

Common questions about using SnapCount for call center calls

Can we track different disposition/wrap-up codes simultaneously?

Yes. Create separate, synced counters for every code—from "Successful Sale" to "Tier 2 Transfer"—and track them on a single, unified dashboard for comprehensive reporting.

How does this integrate with our existing CRM or telephony system?

SnapCount is designed as a standalone, zero-integration solution for immediate, manual counting. However, it offers API access for exporting aggregated shift data directly into your existing reporting and BI tools for deeper analysis.

Is the syncing fast enough for peak flow periods?

Absolutely. SnapCount uses real-time synchronization technology, meaning the lag between an agent's click and the supervisor's dashboard update is measured in milliseconds, even during your highest call volume and peak flow periods.

We have multiple physical call centers. Can we track global metrics?

Yes. SnapCount allows you to group counters by location, team, or campaign, providing both granular local metrics and a global, consolidated view of total service delivery across all geographic locations.

Ready to Modernize Your Call Center Calls Counting?

Join thousands of call center operations managers who have switched from whiteboard tallies to SnapCount.

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