Use Cases/Call Center Calls
Call Center Operations Managers
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Used by 2,000+ Call Center Calls teams this month

Eliminate the Whiteboard Chaos: Real-Time Metrics for High-Volume Call Centers

SnapCount is the Multiplayer Tally Counter that instantly syncs critical Service Level Agreement (SLA) metrics across your entire operations floor.

No sign-up required • Free to start

System Operational • Last updated: February 2026

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First Call Resolution (FCR)

Live

Why Call Center Operations Managers Choose SnapCount

Purpose-built features for call center calls professionals

Guaranteed Data Integrity

Eliminate manual transcription errors that plague whiteboard and spreadsheet aggregation, ensuring 100% accuracy for all critical SLA reporting.

Instant Threshold Alerts

Supervisors see critical metric changes (like rising Abandon Rate or FCR dips) the moment they happen, allowing for immediate staffing and resource adjustments.

Zero-Friction Setup

Deploy across hundreds of agent workstations in minutes. No complex hardware installation or integration needed—just open the app and start counting First Call Resolutions.

How to Count First Call Resolution (FCR) with SnapCount

Get your call center calls counting session running in three simple steps. No downloads, no sign-ups, no hardware needed.

Step 1

Create a Free Session

Click "Start Counting" and you'll have a live call center calls counting session in under 30 seconds. No account required — just open your browser on any device and begin tracking first call resolution (fcr), abandoned calls, successful up-sells immediately.

Step 2

Set Up Your Counters

Add as many counters as your call center calls workflow requires. Label each one to match what you're tracking — whether that's first call resolution (fcr) or abandoned calls. Share the session link with your team so everyone can contribute counts from their own device.

Step 3

Count Together in Real Time

Every tap syncs instantly across all connected devices. Call Center Operations Managers can count simultaneously from different locations while the totals update live. When you're done, export your first call resolution (fcr) data to CSV or Excel for reporting and analysis.

The Problem & The Solution

The Crisis of Delayed Data in High-Volume Queues

The whiteboard is a bottleneck. When the queue depth surges, supervisors are running to the wall to update the tally. That moment of delay means the abandon rate is spiking before anyone can react. The chalk is smudged, the handwriting is inconsistent, and the data is always 5 minutes behind the live situation, rendering proactive intervention impossible.

Worse, aggregating end-of-day metrics is a nightmare of spreadsheet transfers. You lose track of critical wrap-up codes and the manual transcription introduces human error into your official QA reports, undermining confidence in your First Call Resolution (FCR) scores and making SLA compliance difficult to prove.

⚠️Stop relying on whiteboard tallies and manual counting methods.

Instant Visibility: Maintaining Critical Service Levels

SnapCount turns every agent workstation and supervisor tablet into a networked tally device. Agents click the moment a call is resolved, and that count is instantly reflected on the main dashboard for everyone. This immediate feedback loop allows managers to pivot resources or open new lines the instant the abandon threshold is breached, maintaining optimal service levels even during peak flow.

Because every click is time-stamped and logged digitally, your end-of-shift reporting is automated and guaranteed accurate. Stop worrying about data integrity for your SLA compliance. SnapCount ensures that your FCR rates and successful transfers are tracked meticulously, freeing up supervisors to coach agents rather than manually chase down inaccurate tallies.

Get started in seconds — no setup required.

Built for Call Center Calls Teams

Everything you need to count, track, and analyze first call resolution (fcr), abandoned calls, successful up-sells

Real-Time Sync

Sync call center calls data across all your devices in real-time. No delays, no conflicts.

Export & Analyze

Export first call resolution (fcr), abandoned calls, successful up-sells counts to Excel or CSV for detailed analysis.

Team Collaboration

Multiple call center operations managers can count simultaneously with live updates.

Instant Setup

No hardware, no installation. Start counting first call resolution (fcr) in under 30 seconds.

How Call Center Operations Managers Use SnapCount for Call Center Calls

Call Center Operations Managers across the call center calls industry rely on accurate, real-time counting to make informed decisions. Whether you're tracking first call resolution (fcr), abandoned calls, successful up-sells, or managing counts across multiple locations, SnapCount replaces fragmented manual processes with a single collaborative tool. Instead of passing clipboards, shouting numbers, or reconciling spreadsheets at the end of the day, your entire team counts into one shared session that updates instantly.

Traditional methods like whiteboard tallies break down when multiple people need to count at the same time, when counts need to be visible across locations, or when you need a historical record of your data. SnapCount solves all three problems: multiple call center operations managers can tap simultaneously on their own phones or tablets, the running total is visible to everyone in real time, and every count is logged with a timestamp for later review or CSV export.

Getting started takes less than a minute. Create a free session, name your counters to match your call center calls workflow, and share the link with anyone who needs access. There's nothing to download, no accounts to create for viewers, and the interface works on any device with a web browser. For call center operations managers who need persistent data, team management, or advanced analytics, paid plans unlock additional features while keeping the same simple counting experience.

Frequently Asked Questions

Common questions about using SnapCount for call center calls

Can we track different disposition/wrap-up codes simultaneously?

Yes. Create separate, synced counters for every code—from "Successful Sale" to "Tier 2 Transfer"—and track them on a single, unified dashboard for comprehensive reporting.

How does this integrate with our existing CRM or telephony system?

SnapCount is designed as a standalone, zero-integration solution for immediate, manual counting. However, it offers API access for exporting aggregated shift data directly into your existing reporting and BI tools for deeper analysis.

Is the syncing fast enough for peak flow periods?

Absolutely. SnapCount uses real-time synchronization technology, meaning the lag between an agent's click and the supervisor's dashboard update is measured in milliseconds, even during your highest call volume and peak flow periods.

We have multiple physical call centers. Can we track global metrics?

Yes. SnapCount allows you to group counters by location, team, or campaign, providing both granular local metrics and a global, consolidated view of total service delivery across all geographic locations.

Ready to Modernize Your Call Center Calls Counting?

Join thousands of call center operations managers who have switched from whiteboard tallies to SnapCount.

No credit card required • Works on any device

System Operational • Last updated: February 2026

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