Fix a count that is not updating live
When one phone's taps are not showing on the others, work through these in order.
Updated
On this page
Check these first
Read the notice
Saving or Offline means taps are held on that phone and will be sent. Keep the page open. What each notice means.
Check the plan
Guest sessions sync live for everyone on the link. Saved counters sync on Pro, Enterprise, and an active trial. After a trial's grace period, other devices stop updating live.
Check the session
A guest session ends when its time runs out with nobody counting, and always at 4 hours. The bar says Session expired.
Reload once
Reload the page on the phone that looks wrong. Held taps survive a reload.
Still not syncing
Email viraj@snapcount.app with the phones and browsers involved, the counter or session link, and roughly when it happened.
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Still stuck? Ask a person
A person reads every email. Say what you were trying to do, what you saw instead, and the phone or browser you were on.