Checkout failed or the plan did not change
What to try when a payment does not go through or a new plan does not show.
Updated
On this page
Try these
Check you are the owner
Only the organization's owner can buy or change a plan.
Check the organization
A plan applies to the organization that was open at checkout. Switch to it from the sidebar.
Reload Billing
After paying, reload Billing. The plan can take a minute to show.
Look for the receipt
Dodo Payments emails a receipt for each charge. No receipt usually means the payment did not complete.
Charged but no plan
Email viraj@snapcount.app with the receipt and the organization name, and we will put it right.
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