Billing, cancelling, and refunds
Change a plan, get an invoice, cancel, or ask about a refund.
Updated
Manage billing and invoices
The owner opens Billing and chooses Manage billing and invoices. Cards, invoices, and receipts are handled by our payment provider, Dodo Payments, and open in a new tab. A receipt is emailed for every charge, and tax is shown at checkout.
Not the owner? You will see Owner required. Ask the owner of the organization.
Cancel a plan
In Billing, choose Cancel at period end. Your counters stay. Paid features stop at the end of the period you have paid for, and you can resume any time before then.
Lifetime plans bought before are kept, shown as Lifetime (legacy), and never need to switch.
Refunds
Cancelling stops the next renewal and is not refunded. Completed web purchases are final and non-refundable, except where required by applicable law, where access was not delivered as described, or where Dodo Payments' buyer terms require or permit a refund. Email viraj@snapcount.app if one of those applies.
Bought in the iPhone app
App Store purchases are handled by Apple. Manage or cancel them in Settings, Apple ID, Subscriptions on your iPhone. SnapCount cannot issue App Store refunds; request one through Apple's Report a Problem.
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