Offline and live sync
What happens to a tap when the signal drops, and what the connection notices mean.
Updated
Taps during a drop
Live sync needs an internet connection. If it drops while a counting page is open, keep counting. Taps are held on this device and sent when the connection returns. Keep this page open.
- Held taps are sent in order, and each lands once.
- They survive a reload or a closed tab, and are sent the next time that page is open online in the same browser.
- Other phones see them only once they are sent.
SnapCount does not open without a connection. Open the counting page before you lose signal, and keep it open.
Limits on held taps
- Taps older than 24 hours are dropped.
- The newest 500 taps are kept.
- A tap the server refuses outright is dropped, for example on a guest session that has ended.
- If the browser blocks site storage, taps cannot be held at all.
What the notices mean
| Notice | What it means |
|---|---|
| Offline. N counts are held on this device | No connection. Keep counting and keep the page open. |
| Saving N counts... | Back online and sending the held taps. |
| Reconnecting live updates | Other phones' counts have not arrived for 10 seconds. Your taps are kept. |
| Live updates paused | Several tries failed. SnapCount keeps trying in the background, or press Retry. |
| You were signed out | Your taps are held. Log in again to save them. |
A short drop that fixes itself in a few seconds shows nothing at all. Still stuck? See Fix a count that is not updating live.
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